PEAK-Service offers a full palette of after-sales services
Application work :
- Installation
- Basic user training
- Qualification
- Hardware or software update
- Corrective action
Technical service activities :
- Repair : repair on-site (reaction time : 24h, 48h, 72h...), or in the workshop
- Preventative maintenance : maintenance on-site, or in the workshop
- Metrology : metrology on-site, or in the workshop
- Refurbishment : workshop refurbishment
Administrative support :
- Sales of service contracts
- Management of service contracts (including maintenance schedule)
- Hotline
- Technical support
- Dispatching
- Spare parts management (main stock and car stocks, 24h-delivery)
- Customer invoicing
- Service statistics
- Service management software (with full traceability of all activities)
Geographic coverage :
- Europe : interventions inside and outside of the countries where we have local offices
- Switzerland : covered by our partner Hi-Tec Supports
- Nordic area (Denmark, Sweden, Norway, Finland) : covered by our partner Nordic Service Group
- USA
- Interventions worldwide on a case-by-case basis
With PEAK-Service, cherry-picking is the order of the day
Our services are offered à la carte, and each partnership is custom-made to reflect the needs of our partner.
Some suppliers let their own field service teams in the hands of our administrative team (hotline, dispatch, and/or logistics), while others choose to entrust us with specific regions, specific product lines, or even specific types of interventions.
Yet again, some suppliers choose to hand over their complete service organization to PEAK-Service.